Return and Refund Policy
At GetPiercing.com, our mission is to provide you with exquisite handcrafted piercing products that meet your expectations. We understand that occasionally, a purchase might not align perfectly with your desires. To ensure your satisfaction, we’ve established a comprehensive Return and Refund Policy that outlines the guidelines for returning products and seeking refunds. Please take a moment to read through this policy so you can make an informed decision and enjoy a hassle-free shopping experience with us.
1. Returns
We believe in the quality and craftsmanship of our products, and we want you to be delighted with your purchase. If, for any reason, you find yourself unsatisfied with a product you’ve received, you have the option to initiate a return within 7 days of receiving the item.
2. Eligibility for Returns
To be eligible for a return, please ensure that the following conditions are met:
- The product must be in its original, unused condition.
- All tags, labels, and packaging must be intact and included.
- The return must be initiated within 15 days of receiving the product.
- Proof of purchase, such as an order number or receipt, is required.
3. Return Process
To initiate a return, please follow these steps:
- Contact our customer support team at [email protected] to inform us about your intention to return the item.
- Our support team will guide you through the return process and provide you with a return authorization number (RMA).
- Package the item securely in its original packaging, including all tags and labels. Ensure that the RMA number is clearly visible on the package.
- Ship the item back to our designated return address. Please note that the cost of return shipping is the responsibility of the customer.
4. Refunds
Upon receiving the returned item and verifying that it meets the eligibility criteria, we will process your refund within 3 business days. The refund will be issued using the same payment method used for the original purchase. Please allow for a reasonable processing time, as the exact time it takes for the refund to appear in your account may vary depending on your bank or credit card company’s policies.
5. Non-Eligible Items for Returns
Certain items are not eligible for returns for hygiene and safety reasons. These items include:
- Piercing jewelry that has been opened or worn
- Products that have been customized or personalized
- Items purchased from clearance or discounted sales
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately upon receipt. We will arrange for a replacement or offer a refund based on the situation. Please provide clear photographs of the damage or defect to expedite the resolution process.
7. Cancelled Orders
If you change your mind after placing an order and wish to cancel it, please notify us as soon as possible. If the order has not yet been shipped, we will cancel it and issue a full refund. If the order has been shipped, the return process will apply.
8. Customer Support
Our dedicated customer support team is available to assist you with any questions, concerns, or assistance you may need regarding returns, refunds, or any other inquiries. Feel free to reach out to us at [email protected]
At GetPiercing.com, your satisfaction is our priority. We’ve crafted this Return and Refund Policy to ensure transparency, fairness, and your peace of mind when shopping with us. We’re committed to making your experience a positive one, and we appreciate the opportunity to serve you.
Last Updated: 10-8-2023