Shipping Information
We aim to process and ship orders within 1-2 business days. Once your order is shipped, you’ll receive a confirmation email with tracking information.
We offer standard shipping options, and the estimated delivery time varies based on your location. You’ll see available shipping options at checkout.
Yes, we offer international shipping to select countries. Shipping costs and delivery times may vary based on your location and the shipping option you choose.
After your order is shipped, you’ll receive an email with a tracking number. You can use this tracking number to monitor your package’s status on our website or the shipping carrier’s website.
If your order hasn’t arrived within the estimated delivery time, please contact our customer support team at [email protected] . We’ll be glad to assist you in tracking down your order.
Returns & Refunds
Yes, if you’re not satisfied with your purchase, you can initiate a return within 15 days of receiving the item. The product must be in its original, unused condition with all packaging and tags intact.
To initiate a return, please contact our customer support team at [email protected]. We’ll guide you through the return process and provide you with the necessary information.
Once we receive the returned item and confirm its condition, we will process your refund within 3 business days. The refund will be issued using the same payment method you used for the original purchase.
Unfortunately, personalized or customized items are not eligible for returns unless they are damaged or defective upon receipt. In such cases, please contact our customer support team for assistance.
If you receive a damaged or defective item, please contact us immediately. We will provide guidance on the next steps, which may involve returning the item for a replacement or refund.
We hope these sections provide you with clear information about our shipping and returns policies. If you have any further questions or concerns, please don’t hesitate to contact us. Your satisfaction is important to us, and we’re here to ensure your experience with GetPiercing.com is a positive one.